Privacy policy

At Sukhaora, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, place an order, or contact us.

1. Information We Collect

We may collect personal information such as:

  • your name
  • email address
  • phone number
  • billing and shipping address
  • payment and transaction details
  • order history
  • any information you provide when contacting us

We may also collect certain technical information automatically when you use our website, such as your IP address, browser type, device information, and browsing activity on our store.

2. How We Use Your Information

We use your personal information to:

  • process and fulfil your orders
  • provide customer support
  • send order confirmations, shipping updates, and tracking details
  • communicate with you about your order or enquiries
  • improve our website, products, and customer experience
  • help protect against fraud, unauthorized transactions, and other illegal activity
  • comply with legal obligations

3. Sharing Your Information

We may share your information with trusted third parties where necessary to operate our business, including:

  • Shopify, to run our online store
  • payment providers, to securely process payments
  • shipping and fulfilment partners, to deliver your order
  • service providers who help us operate our website, analytics, or customer support
  • legal or regulatory authorities where required by law

We do not sell your personal information.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing experience, understand website traffic, and support marketing and advertising activities. These technologies may collect information about your device, browsing behaviour, and interaction with our store.

You can manage some privacy and cookie preferences through your browser settings. In some regions, customer privacy settings and cookie notices may also be shown on our store.

5. Marketing Communications

If you subscribe to our marketing emails, we may send you updates about products, offers, and news. You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or contacting us directly.

6. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure.

7. Data Retention

We keep your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Your Rights

Depending on your location and the laws that apply, you may have rights to request access to, correction of, or deletion of your personal information. To make a privacy request, please contact us using the details below.

9. International Data Transfers

Because we use online platforms, payment providers, and fulfilment partners, your personal information may be processed or stored in countries outside your own. We take reasonable steps to ensure your information is handled appropriately.

10. Third-Party Services

Our website may contain links to third-party websites or use third-party services. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies separately.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. Any updates will be posted on this page.

12. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us at:

Sukhaora
Email: sukhaora.store@gmail.com